Shit happens; it always does! All hail Murphy! Yes, it happened to me as well. How bad was it?
Fortunately, I have been through an entire week without bathing thanks to the Army. Powder, mints and always remember to keep your toothbrush with you at all times.
Still, it’s really not a great feeling when you’re sweating from head to toe and your baggage (with your change of clothing) that was supposed to arrive on the same flight is delayed by 2 days. Imagine the same stinking clothing that went through everyone at the airport, cramped public transport and whatever. Then, imagine sleeping in it for 2 nights straight.
Not to mention they’d already made me pay an additional SGD 200 for extra baggage.
While I am appreciative of the effort put in by the staff at Narita Airport to locate my bag, I am still horrified that Scoot was unable to tell me where my luggage was. It could have been in Singapore or Taiwan or on the wrong flight!
Having the opportunity to serve my conscription in aviation logistics allows me to shed further insights as to the cause of the blunder.
One, Scoot should have been honest with me that my luggage had been offloaded* in Singapore. That would assure me that my luggage is accounted for and it is in safe hands.
Two, despite me sending an email to their agent in Singapore, I haven’t heard even a single squeak on their end. Only their agent in Japan contacted me to deliver the luggage.
Three, I have the hunch they did not bother to expedite my luggage; causing the 2 days delay.
While it is common for anyone to be unhappy about their precious necessities being offloaded. I believe that they would be infuriated should their belongings be unaccounted for. So don’t ever Scoot off without a proper explanation!
*Offload — In aviation logistics, it means that an item on board the plane has been taken off because the pilot has deem that the aircraft is too heavy. Usually the last baggage that gets loaded onto the aircraft gets taken off should such an event occur.